• Member Stories
  • Member Stories
  • Member Stories

Don't take our word for it, hear how we make dreams come true.

Outstanding customer service

I want to give two of your employees the best review for their outstanding customer service and giving me outstanding help all through my attempt to keep my leased car following the death of my husband.  Rutza, Loan Processing Dept. and David, Member Sales Advisor. Your company is lucky to have them representing WeFinancial. 

Thank You

Thank you guys, I am looking forward to working with you again in the future. It was an easy experience working with you guys.

Auto loan was incredibly easy and fast

Auto loan was incredibly easy and fast. Brittany was amazing and provided prompt assistance and answered all my questions. Fantastic experience with the bank over many years!

Great Service Rep

I had a great service rep today. He really helped me with my situation. He was attentive and patient throughout the whole 45 minutes of the call.

Many Thanks

I am so pleased that Shane very carefully assisted me in in solving a problem that surfaced with my account. He was patient and willing to spend time to help understand the problem and assisted me in making contact with a company that I needed to have clarification about. Many thanks to such expert customer service.

The Benefits And Service Are Outstanding

If you are in the market for a new automobile, truck or SUV you need to consider the benefits that are offered by We Florida Financial. The benefits and service are outstanding and make buying and financing a vehicle as easy as 1-2-3!

Their finance department is very easy to work with. Their rates are very attractive and make the procedure of purchasing a new or used vehicle effortless. They take the extra steps to ensure the financing and your purchase is completed in a timely manner.

During the last year and a half I have purchased a Chevy Trax II LT and a new RV with the expert assistance of Jodi, which made me feel very comfortable with my purchase. Her professionalism made all the difference to me and to the dealerships that I was working with.

I highly recommend We Florida Financial for any future purchases you may be considering. They are easy to work with, answer all questions plus their follow-through is excellent. You will not be disappointed with your buying experience. I am a very satisfied client.

Amazing Customer Service

Donna at the Lauderhill Branch, was very helpful and had good recommendations on how to help my credit score to go up... Amazing customer service. I am a new customer and so far I am very impressed with the service that has been offered to me so far.

Real Professional

Real professional Joeliza, Michael and Manager Wayne.

Very Helpful & Had Good Recommendations

Many thanks to Ken for his great customer service. He took the time to work with me to find the best solution for me and was very patient throughout the whole application process. Thanks for all of your help and knowledge, it really made my experience a great one.

Great Customer Service

I would like to take this opportunity to recommend Debbie from customer service. She took the time to identify me and was very patience. Since my experience was great and that is why I'm taking this moment to let everyone know how wonderful Debbie was servicing me at We Florida Financial via telephone. Debbie one more time thanks for a great job.

Excellent Customer Care

I spoke with Shane today regarding money fraudulently taken from my account. It had already been flagged but I wanted to know when it would be replaced. He took extra measures to identify me as I could not remember my password. I liked that. He took time to review my account, he asked good questions and he provided a solution that will get my $$ replace faster than waiting on mailed forms. That is excellent Customer care. Excellent in a day where customer service is not provided like it once was. I hope you have a reward program because he should get one!!!

Very Satisfied

Today I have was blessed to get Shane on the line to assist me with, setting up, and understanding online banking. The knowledge and patience that he had with me was very much appreciated. Overall I am very satisfied with We Florida Financial,and so is family, and friends. Thank you!!

I Appreciate Your Patience

I would like others to know about the great experience I had working with Robert and Ricky. I just wanted to say thank you for everything. I appreciate your patience walking me through the process of buying my first home. Without your help, my dream of owning a home would have never become a reality.

Outstanding Staff

I’ve always found outstanding staff and WE had always been there for me. Aileen and Daniel have been very knowledgeable courteous and helpful.

Very Helpful

Crystal was very professional and helpful. I would recommend We Florida Financial to everyone I met. Great place to bank with. Thanks again for everything Crystal.

Highly Recommended

I needed to refinance my vehicle and once I submitted my online application I was put in contact with Crystal Avery in the sales department who was able to very quickly and easily facilitate the refinance of my vehicle and made a pleasure to bank with We Florida financial. I highly recommend we Florida financial and especially Crystal Avery to anyone.

Very Professional

I've worked in Mount Sinai for 20 years. The Credit Union staff is very professional, nice and incredibly helpful. Crystal was very helpful and very pleasant. I was very nervous but Crystal put me at ease with her pleasant voice.

Patient With My Needs

I applied for a home equity and Jodi assisted me. She was very professional and patient with my needs. She explained the available choices clearly. The second person who assisted me was Ana. She was tremendous. It was a pleasure dealing with these two ladies.

Very Thorough

I was assisted by your representative, Shane. He was very thorough and knowledgeable and he resolved my issue very quickly.


Jessica is AMAZING! She walked through the whole loan process with me! Made everything easy and convenient! Thank you Jessica!!!!

Patient & Supportive

I had some issues with my overdraft and a deposit I made. Shane, the young man that assisted me, was very patient and supportive. I want to thank Shane for his outstanding work trying to resolve my situation.


The tagline of the City of Fort Lauderdale is “We Build Community.” Well, last week, your fabulous Polly Griss came and gave 2 engaging, entertaining and educational seminars for 40 of our community builders. Polly worked diligently developing content for us and providing many resources to us through this process. We had representatives from many of the City’s departments. The feedback on her presentations was a unanimous FANTASTIC! I can not thank Polly and WE Florida Financial for being such great business partners in helping us build community.

Excellent Customer Service

Please recognize Ms. Jessica out of the Loan Department in Coconut Creek/Pompano. She gave me such excellent customer service. She was so pleasant and professional. She's an awesome leader for your financial institution.You guys are simply the best!


My representative Jessica was unbelievable. This is my second refi with her. She was informative, answered all of my questions and guided me through the whole refinance process without a hiccup. She was professional and answered all of my voicemail messages within the hour. I would like to give Jessica a great big kudos. You're extremely fortunate to have such an outstanding member on your team.

Extremely Helpful

Your staff members are extremely helpful and always do their best.

The Credit Union is Better

Have not been with a bank in years. Trying to encourage family and friends that the Credit Union is better!

Positive Experience

Due to the outstanding efforts of Jennifer Kachadourian and Chris Elmore my husband and I are now making car payments to We Florida Financial instead of GM and at a much better rate!! As a member since the mid 1980s (banking at the Fort Lauderdale branch initially) I have always lauded praises about my Credit Union. This is yet another "positive experience" that I'm happy to share with anyone!

Superb Service

Staff is smart, professional and courteous. The service is superb.

Satisfied Customer

Compared to commercial banks I feel more welcome and staff respects their customers. After 30 years, I'm still a satisfied customer which is your best advertisement.

Friendly People

Always prompt, efficient service from friendly people.

Truly Refreshing

I needed to get two months of statements so I could send them to my Mortgage Lender and Evelyn was so helpful in making sure that We sent the statement over today. She then went ahead and sent them to my lender. Thanks so much for the great dedicated customer service. I've been a member of the credit union for over 30 years and it is truly refreshing to see that kind of customer service still exists with We Financial.

Reliable and Courteous

The We Florida Financial branch employees are very reliable and courteous. Never experienced long lines. On the contrary, they have a lot of tellers. I go to a bank and they have two and they take forever. I do not have any complaints. Keep the good work especially the girl that greets you when you come in at the Ft Lauderdale branch in downtown. She is awesome.

Very Nice & Welcoming

We Florida Financial is very nice and welcoming.

I love We Florida Financial

I love We Florida Financial, this is my kid bank and it is the best. I save a lot. Open a savings account with 5 dollars.

Wonderful System

I recently acquired an auto loan and it was very simple. The process only required me to pick up a check and nothing more. A wonderful system.

Look No Further

I LOVE WE FLORIDA FINANCIAL FINANCIAL INSTITUTION!!! The tellers are awesome. I miss this bank since I moved. No need to look any further for a bank.

A Pleasure

Staff at 44th street location are wonderful. A pleasure dealing with professional staff.

Helpful & Pleasant

It was a great surprise that I could join not being a teacher or government employee which is what I believed was necessary for a credit union. Everyone is so helpful and pleasant to deal with.

Extremely Helpful

Alex Martin was extremely helpful in the whole process of acquiring my aviation loan!


Jessica S. was wonderful she helped us refinance my car and saved me $150.00 a month. She is on top of things had approval the same day. Easy to reach and calls back quickly. Give Jessica a raise.

Best Credit Union Ever

This is the best Credit union ever, thank you so much to all the staff for your excellent customer service!

Made the Process So Easy

I want to thank Robert W. so much for all his help with my application for the Home Equity Loan that I received from We Florida Financial. He was wonderful and very professional, he made the process so easy and so accommodating. It was a pleasure working with him. We are very fortunate here at Mount Sinai Medical Center for having him here to help the employees with their needs when applying for a loan. Thank you very much and stay well.

Very Professional

The employee who enrolled me was very professional and patient. I believe her name was Monica.


My Loan Officer Jessica Skinner was amazing! Looking forward to doing my Home Mortgage through We Florida Financial.


The service this bank has provided has been outstanding from beginning to end.

Like Being in a Family

I thought the whole process was simple. I particularly valued the support of Lana at the Biscayne office. I have known Lana for almost 25 years since enrolling at Mount Sinai FCU...she is an outstanding banking professional who provides amazing customer service...it is like being in a family !!! Ana did a great job of coordinating additional information and kept me very well updated on the progress of my loan. All VERY professional.

I think the service and support I get from my credit union is second to none. When friends question why I bank with a credit union, I tell them it is really like having a family member as your personal banker.

All my dealing with the credit union are wonderful. I would like to particularly commend Lana, Ana and Kalissa who did the closing on the loan at the Pembroke Pines office, she was very well informed and took us through the process very quickly and expertly....

They Help The People

Great person. It’s not a Bank they help the people. Very professional person and good attitude.


Bonnie was very patient, graceful, professional and eager to help me. Great customer services skills.

Have been with your Credit Union for over 32 yrs; very pleased with your services.

I have been blessed to have Bonnie's assistance on more than 2 occasions. She has all the skills required for this job. She will not give up until she has the solution to the problem. Working with Bonnie is always a learning experience.