Whether it’s a scammer impersonating your bank or a real call, stay safe by ending unexpected calls and dialing the number on the back of your bank card instead.
Phone Call Scams
As technology advances, so too do the methods used by scammers to target unsuspecting victims. With this in mind, it is important to stay informed of new phone scam tactics.
1. Don’t rely on caller ID
Scammers can make any number or name appear on your caller ID. Even if your phone shows it’s your bank calling, it could be anyone. Always be wary of incoming calls.
2. Never give sensitive information
Never share sensitive information like your bank password, PIN, or a one-time login code with someone who calls you unexpectedly — even if they say they’re from your bank. Banks may need to verify personal information if you call them, but never the other way around.
3. Watch out for a false sense of urgency
Scammers count on getting you to act before you think, usually by including a threat. Banks never will. A scammer might say “act now or your account will be closed,” or even “we’ve detected suspicious activity on your account” — don’t give in to the pressure.
